Skip to main content

Tips, wallet & cash-out

Grateful families often say thank you when your team returns their belongings. Those tips and rewards — plus any resale proceeds — collect in your organization's wallet, ready to cash out.

Where the money comes from​

  • Thank-you rewards from parents after a successful return.
  • Tips & donations from families who appreciate your lost & found.
  • Resale proceeds from unclaimed items you sell.

Review your wallet​

Open Wallet (admins only) to see your balance and a full activity history — reward credits, cash-outs, and adjustments — plus a tips & donations breakdown showing total, count, and average, with individual messages from senders.

The organization wallet with balance and tips

Cash out to your bank​

  1. In Wallet, connect your bank account the first time (a short, secure setup powered by Stripe Connect).
  2. Choose Cash out, enter an amount, and confirm.
  3. Funds typically arrive in 1–3 business days.
$10 minimum

Cash-outs have a $10.00 minimum. Let your balance reach at least $10 before withdrawing.

Who can cash out

Only the primary admin can connect the bank account and withdraw funds. Managers and staff can view the wallet but not cash out. See Roles explained.

What's next​

Still stuck? Contact us — we're happy to help.