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Approve claims & return items

When a family believes an item in your inventory is theirs, they submit a claim. Admins and managers review claims and hand items back with a clear record.

Review incoming claims​

Open Claims to see requests, filtered by status — Pending, Approved, Rejected, or Fulfilled. Each claim shows the item, the claimant's name and email, and their reason (for example, "blue water bottle with a dinosaur sticker — it's my son's").

Reviewing lost & found claims

Approve or reject​

  • Approve — optionally add pickup instructions (for example, "collect from the front office, 8am–4pm"). The claimant is notified, and any other pending claims on the same item are automatically rejected.
  • Reject — optionally add a short reason. The claimant is notified.

Approving a claim with pickup instructions

Complete the return​

When the family collects the item, mark it Returned (or Fulfilled on the claim). Your dashboard's return stats update, and the record is closed.

Grateful families give back

A smooth return often leads to a thank-you reward that lands in your organization's wallet. See Tips, wallet & cash-out.

What's next​

Still stuck? Contact us — we're happy to help.